Who provides the warranty?

The manufacturer of the product. Rein Water USA does not issue a separate warranty and does not extend or shorten the manufacturer's terms.

How long is the warranty?

Brondell: 1 year. Crystal Quest: 1 year on systems. Waterdrop: 1 year on most systems and 2 years on eligible X Series models. WaterWorld USA and The Water Machine: covered by the manufacturer's warranty. Contact us for the terms on a specific product.

Are replacement filters covered?

Brondell and Crystal Quest both exclude consumable filters and replacement filters from the warranty. The system itself is what is covered.

The exclusions are listed in the brand table above. The common ones are damage in shipment, misuse, improper installation or modification, and, for Brondell, sediment or foreign matter in the water and electrical surges.

How do I start a claim?

Contact us with your order number and a description of the problem. Your order confirmation is your proof of purchase. We identify the manufacturer's process, help you get the return authorization, and stay on the claim until it is resolved.

Is a warranty claim the same as a return?

No. Returns follow the return terms for your brand, which set the return window and any restocking fee. A warranty claim is for a product that has a defect, and is handled by the manufacturer under its own terms. An item that arrives damaged is handled under the returns process.

Warranty Information

Timely shipping, product received in good condition. Installation was quick.

We had above recommended drinking levels of arsenic in our water. After talking to a few name brand installers about a whole house system, I decided to do this myself for half the cost. The Crystal Quests system arrived on time and was well packaged, installation was easy and clear with solid instructions. And the best part, tested the water and arsenic levels were 'none detected'. Thank you!

I installed this RO system along with moving all of our other well components to a new water shed. Turned the system on at midnight Sunday night and was producing beautiful water that still needed to be run through the UV light and remineralization filter. On Monday I buttoned up the wires/lines and adjusted the flow rates and float switches. Our whole house has beautiful water! Still flushing the lines on some fixtures (due to having salt build up for many years) but the fist shower was amazing! My only thought is if the booster pump/bladder tank had a higher output pressure. We have an 80psi well booster pump and miss that pressure. Other than that, I would most definitely purchase from you again.

Crystal Quest was great to work with. The system arrived without some of the install documentation but Crystal Quest was quick to email it over and provide support during the installation process. The black 165 gallon tank does have a strong odor and it can be smelt in the water in the beginning. I even washed it out with dawn soap before use. It's been in operation for a month now and the smell has been greatly reduced. I think this is normal break in stuff. Everything works great and I have had no issues. I wish they would have had an option for a DAB ESYBOX Pump versus the traditional booster style pump. But again.... Great system, great customer support, very happy!

The salt free conditioner delivered soft water as soon as it was connected. The included plastic 1 inch connection nipples are useless. Get two brass short nipples instead and you are good to go. Space saving without having to use a salt container

I have had the system in full operation for 4 days now and am really enjoying it. I originally ordered everything the 7th of February and was told to expect 10-14 days for arrival. It arrived in less that 5 days and my wife had to move the heavy boxes on her own :-(. When I got home from my trip, I opened everything and discovered that the up-flow valve for the tankless softener was missing from the shipment so I had to call and get it sent to me. That meant canceling the plumber install and postponing until the valve arrived. A week later, the plumber was able to come and provide an estimate. Fast forward another week and installation begins but discovered that my water pressure was at 120 psi. System remained in by-pass for another week until the plumber could order and install the pressure reducer and on 11 March, finally in full operation! The first day after install the water tasted a bit funny but now everything is great and we are enjoying the system very much. Thank you Cyrstal Quest for working through the process and getting me all the help and assistance needed.

I received the Whole House Filter system in a timely manner. I will have a professional plumber install it on Monday, 12/18/18. I’ll provide additional feedback after 30-days when this system is operating in my home.

I knew that my old system needed replacing and so I hunted for an upgrade and this was definitely the right choice. This is a fantastic filter system. I can smell the difference in the water. I can taste it and my dogs and cats seem to like it better, too! I had some highly skilled plumbers install it, and it took them the better part of a day, but the end result was wonderful. I highly recommend this filtration system!

The unit was installed about two weeks ago. Thus far I am very pleased with the performance. Additionally, the salesperson Raquel was extremely helpful we had questions during the installation process, and she walked us through our issues. Y'all should give her a raise for her professionalism and patience. Debbie Staten

I am very pleased with the whole house water alkalizer system. Is have pure alkaline water at every spout. It was a good value for the price. The cylinder is much larger than the picture portrayed. It required special plumbing skills to install which was more than the price of the unit. Anyway, I am very satisfied with the results.

It did exactly what I hoped for!

Great product! Easy to setup and use. Love the look and cleaner water.

Love knowing my water is clean! Also love the quick responses of the Water Machine team. Thanks Dave!

We haven't yet found anyone in Albany to fix it. If you have any contact please let us know. Need an experienced plumber.

Professional installation is a must. Our plumber did a beautiful job.

Timely shipping, product received in good condition. Installation was quick.

We had above recommended drinking levels of arsenic in our water. After talking to a few name brand installers about a whole house system, I decided to do this myself for half the cost. The Crystal Quests system arrived on time and was well packaged, installation was easy and clear with solid instructions. And the best part, tested the water and arsenic levels were 'none detected'. Thank you!

I installed this RO system along with moving all of our other well components to a new water shed. Turned the system on at midnight Sunday night and was producing beautiful water that still needed to be run through the UV light and remineralization filter. On Monday I buttoned up the wires/lines and adjusted the flow rates and float switches. Our whole house has beautiful water! Still flushing the lines on some fixtures (due to having salt build up for many years) but the fist shower was amazing! My only thought is if the booster pump/bladder tank had a higher output pressure. We have an 80psi well booster pump and miss that pressure. Other than that, I would most definitely purchase from you again.

Crystal Quest was great to work with. The system arrived without some of the install documentation but Crystal Quest was quick to email it over and provide support during the installation process. The black 165 gallon tank does have a strong odor and it can be smelt in the water in the beginning. I even washed it out with dawn soap before use. It's been in operation for a month now and the smell has been greatly reduced. I think this is normal break in stuff. Everything works great and I have had no issues. I wish they would have had an option for a DAB ESYBOX Pump versus the traditional booster style pump. But again.... Great system, great customer support, very happy!

The salt free conditioner delivered soft water as soon as it was connected. The included plastic 1 inch connection nipples are useless. Get two brass short nipples instead and you are good to go. Space saving without having to use a salt container

I have had the system in full operation for 4 days now and am really enjoying it. I originally ordered everything the 7th of February and was told to expect 10-14 days for arrival. It arrived in less that 5 days and my wife had to move the heavy boxes on her own :-(. When I got home from my trip, I opened everything and discovered that the up-flow valve for the tankless softener was missing from the shipment so I had to call and get it sent to me. That meant canceling the plumber install and postponing until the valve arrived. A week later, the plumber was able to come and provide an estimate. Fast forward another week and installation begins but discovered that my water pressure was at 120 psi. System remained in by-pass for another week until the plumber could order and install the pressure reducer and on 11 March, finally in full operation! The first day after install the water tasted a bit funny but now everything is great and we are enjoying the system very much. Thank you Cyrstal Quest for working through the process and getting me all the help and assistance needed.

I received the Whole House Filter system in a timely manner. I will have a professional plumber install it on Monday, 12/18/18. I’ll provide additional feedback after 30-days when this system is operating in my home.

I knew that my old system needed replacing and so I hunted for an upgrade and this was definitely the right choice. This is a fantastic filter system. I can smell the difference in the water. I can taste it and my dogs and cats seem to like it better, too! I had some highly skilled plumbers install it, and it took them the better part of a day, but the end result was wonderful. I highly recommend this filtration system!

The unit was installed about two weeks ago. Thus far I am very pleased with the performance. Additionally, the salesperson Raquel was extremely helpful we had questions during the installation process, and she walked us through our issues. Y'all should give her a raise for her professionalism and patience. Debbie Staten

I am very pleased with the whole house water alkalizer system. Is have pure alkaline water at every spout. It was a good value for the price. The cylinder is much larger than the picture portrayed. It required special plumbing skills to install which was more than the price of the unit. Anyway, I am very satisfied with the results.

It did exactly what I hoped for!

Great product! Easy to setup and use. Love the look and cleaner water.

Love knowing my water is clean! Also love the quick responses of the Water Machine team. Thanks Dave!

We haven't yet found anyone in Albany to fix it. If you have any contact please let us know. Need an experienced plumber.

Professional installation is a must. Our plumber did a beautiful job.

Timely shipping, product received in good condition. Installation was quick.

We had above recommended drinking levels of arsenic in our water. After talking to a few name brand installers about a whole house system, I decided to do this myself for half the cost. The Crystal Quests system arrived on time and was well packaged, installation was easy and clear with solid instructions. And the best part, tested the water and arsenic levels were 'none detected'. Thank you!

I installed this RO system along with moving all of our other well components to a new water shed. Turned the system on at midnight Sunday night and was producing beautiful water that still needed to be run through the UV light and remineralization filter. On Monday I buttoned up the wires/lines and adjusted the flow rates and float switches. Our whole house has beautiful water! Still flushing the lines on some fixtures (due to having salt build up for many years) but the fist shower was amazing! My only thought is if the booster pump/bladder tank had a higher output pressure. We have an 80psi well booster pump and miss that pressure. Other than that, I would most definitely purchase from you again.

Crystal Quest was great to work with. The system arrived without some of the install documentation but Crystal Quest was quick to email it over and provide support during the installation process. The black 165 gallon tank does have a strong odor and it can be smelt in the water in the beginning. I even washed it out with dawn soap before use. It's been in operation for a month now and the smell has been greatly reduced. I think this is normal break in stuff. Everything works great and I have had no issues. I wish they would have had an option for a DAB ESYBOX Pump versus the traditional booster style pump. But again.... Great system, great customer support, very happy!

The salt free conditioner delivered soft water as soon as it was connected. The included plastic 1 inch connection nipples are useless. Get two brass short nipples instead and you are good to go. Space saving without having to use a salt container

I have had the system in full operation for 4 days now and am really enjoying it. I originally ordered everything the 7th of February and was told to expect 10-14 days for arrival. It arrived in less that 5 days and my wife had to move the heavy boxes on her own :-(. When I got home from my trip, I opened everything and discovered that the up-flow valve for the tankless softener was missing from the shipment so I had to call and get it sent to me. That meant canceling the plumber install and postponing until the valve arrived. A week later, the plumber was able to come and provide an estimate. Fast forward another week and installation begins but discovered that my water pressure was at 120 psi. System remained in by-pass for another week until the plumber could order and install the pressure reducer and on 11 March, finally in full operation! The first day after install the water tasted a bit funny but now everything is great and we are enjoying the system very much. Thank you Cyrstal Quest for working through the process and getting me all the help and assistance needed.

I received the Whole House Filter system in a timely manner. I will have a professional plumber install it on Monday, 12/18/18. I’ll provide additional feedback after 30-days when this system is operating in my home.

I knew that my old system needed replacing and so I hunted for an upgrade and this was definitely the right choice. This is a fantastic filter system. I can smell the difference in the water. I can taste it and my dogs and cats seem to like it better, too! I had some highly skilled plumbers install it, and it took them the better part of a day, but the end result was wonderful. I highly recommend this filtration system!

The unit was installed about two weeks ago. Thus far I am very pleased with the performance. Additionally, the salesperson Raquel was extremely helpful we had questions during the installation process, and she walked us through our issues. Y'all should give her a raise for her professionalism and patience. Debbie Staten

I am very pleased with the whole house water alkalizer system. Is have pure alkaline water at every spout. It was a good value for the price. The cylinder is much larger than the picture portrayed. It required special plumbing skills to install which was more than the price of the unit. Anyway, I am very satisfied with the results.

It did exactly what I hoped for!

Great product! Easy to setup and use. Love the look and cleaner water.

Love knowing my water is clean! Also love the quick responses of the Water Machine team. Thanks Dave!

We haven't yet found anyone in Albany to fix it. If you have any contact please let us know. Need an experienced plumber.

Professional installation is a must. Our plumber did a beautiful job.

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