Products sold by Rein Water USA are covered by the original manufacturer's warranty. Rein Water USA does not issue a separate warranty of its own. Warranty length and terms are set by each manufacturer and vary by brand and by product.
Warranty terms by brand
Full terms are published for the brands below:
Waterdrop and WaterWorld USA
We are confirming the current published warranty terms for these two brands directly with the manufacturers, so we have not posted them here yet rather than publish terms we have not verified. If you need warranty support on a Waterdrop or WaterWorld USA product, contact us and we will connect you with the correct manufacturer process for your item.
Starting a warranty claim
Contact us with your order number and a description of the issue. We will identify the manufacturer's process that applies to your product and help you open the claim.
Returns
Warranty coverage is separate from returns. If your item arrived damaged or is within the return window, see our Returns & Refunds policy.
Contact
Email contact@reinwaterusa.com or call 908-787-6030.